FAQs
Products
What is 925 Sterling Silver ?
Sterling silver is an alloy of silver containing 92.5% by weight of silver and 7.5% by weight of other metals (in this case is copper). The sterling silver standard has a minimum millesimal fineness of 925.
What is 935 Argetium Silver ?
Argentium Silver is an alloy of silver containing 93.5% by weight of silver and 6.5% by weight of copper mixed with a little bit of germanium. With more percentage of silver comparing to 925 Sterling Silver gives Argentium Silver more bright and shine color. Germanium increases the tarnish resistance.
What is 14/20 Gold Filled ?
Gold-filled is made by heat- and pressure-bonding a thin layer of karat gold to a brass core. "14/20" gold-filled material is made with 14-karat gold and the gold represents 1/20th (or 5%) of the total weight of the material.
The value of gold-filled is greater than gold-plated because gold-filled has an actual layer of karat gold, not just a microscopic film.
All gold-filled materials sold by My Jewelry Supply are nickel-free and in compliance with EU regulation EN1811:2011.
What is Rose Silver ?
Rose Silver is Silver alloys containing at lease 14% of Silver and the rest is copper.
Why solder wire/chip doesn't melt ?
Please make sure your torch or soldering iron can reach the melting point temperature and has stable temperature.
What is the different between Dead Soft and Half Hard ?
Dead Soft and Half Hard are the hardness of the wire. Dead Soft is softer than Half Hard and easier to bend and form the shape. Half Hard will hold the shape better than Dead Soft.
Do you provide custom order ?
Yes, if you are interested in longer lengths than we provided on our listing please contact us.
Do you provide custom made jewelry ?
Unfortunately, we don't provide custom made jewelry. All of our products are already pre-cut and ready to ship.
What is Gauge ?
Gauge is the thickness of the wire. The more number of gauge the thinner of the wire. We are using AWG (American Wire Gauge). Please check out this Chart & Dimensions https://myjewelrysupply.com/pages/chart-dimensions
Shipping
How do we ship our products ?
We ship all of our products using the 3rd party. The items might come in the separate packages from the different warehouses.
What is the processing and shipping times ?
Our normal processing time after the order was place is about 1-2 business days and the shipping time is about 3-5 business days.
Do we ship to Hawaii, Alaska and US Territories addresses ?
Yes, we do. Our 3rd party shipping carrier is not often ship to Hawaii, Alaska and US Territories addresses. For these addresses the shipping time seems to be taken longer than usual.
Do we ship international ?
We ship international through our eBay store My Jewelry Supply | eBay Stores using eBay International program.
PLEASE NOTE: International orders may be subject to custom duties, import taxes, and other charges outside of the shipping cost you pay at the time of your order. These additional charges are your responsibility.
For international bulk order, the items might come in the separate packages which will cause multiple shipping charges.
Return
Where do I return the products ?
My Jewelry Supply
PO BOX 11
Leominster, MA 01453
What is the return and refund policy ?
For unused item with the same condition, return accepted within 30 days after the delivery date and receive a full refund.